EL PRIMER LOGRO DEL DÍA ES SABOREAR UNA BUENA TAZA DE CAFÉ
Y GARANTIZA LA CIBERSEGURIDAD DE SU EMPRESA.
MARCAS QUE REPRESENTAMOS
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ACG - Sophos Premium Professional Services - REMOTE (per hour price).
- RAS (Remote Assistance Support).
- Access to Certified Engineers and TRT (Technical Resource Team).
- Premium Services that includes personalized Support.
- Enhanced Escalation with Sophos Support.
The Support Service is available 8 X 5 (8 hours per day, 5 days per week). Support is offered in English and Spanish languages during business hours Monday to Friday 9:30 am‐ 5:30 pm (with lunch break) and can be done following ways: Remote ( via LogMeInRescue), Telephone or E-mail.
ACG Sophos Remote Premium Support will respond and work to resolve customer-submitted problems with SOPHOS, related to the Products installation, administration and operation in accordance with the response times, escalation procedures and status updates set out in this document, in order to:
- Answer general questions.
- Initial Firewall preconfiguration.
- Deployment configuration of RED devices and or any capable Site 2 Site Tunnel.
- Advanced hardware replacement for as long as your support plan is active with ACG (RMA).
- Technical Support and Warranty for Sophos RED and Access Point devices.
- Address issues resulting from Sophos products malfunction.
- Provide help and guidance with respect to virus disinfection and the use of virus recovery/disinfection utilities provided by Sophos.
- Provide help and guidance with respect to threat detection.
- Provide help and guidance with respect to extended policy configuration and customer filter optimization.
- Quick access to our Support Professionals, with knowledge in all Sophos Portfolio Products & Services
| REMOTE SUPPORT CRITICITY AND RESPONSE |
||
| Status Definitions with Initial Response Times, since it is taken the requirement either by telephone, |
||
| CRITICAL |
2 business hours |
Catastrophic inability to complete job duties. |
| HIGH |
4 business hours |
Loss of a major job duty. |
| MEDIUM |
8 business hours |
There is a problem to be solved, but customer is still functional and has other options available. |
| NORMAL |
24 business hours |
General request for machine setup reformat or other tasks that are not time sensitive. |
Servicios, Productos y Soluciones
Servicios
We provide expert consulting and technology services to enhance digital security and efficiency. Our team ensures personalized support in cybersecurity, cloud computing, and network optimization.
Productos
Our cutting-edge technology portfolio includes network security, cloud solutions, and IT infrastructure from top global partners, ensuring reliability and performance.
Resultados revelados
+300
Empresas asesoradas
Ataques prevenidos
+220
Instalación de seguridad
+3
Informes generados
+300
Como propietario de una pequeña empresa, la ciberseguridad siempre fue una preocupación. ACG cambió las reglas del juego. Su enfoque personalizado y sus medidas de seguridad efectivas me brindaron la tranquilidad que necesitaba. Rápido, profesional y confiable. ¡ACG es la opción perfecta para proteger su negocio en el mundo digital!
Santiago Aristizábal
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