EL PRIMER LOGRO DEL DÍA ES SABOREAR UNA BUENA TAZA DE CAFÉ
Y GARANTIZA LA CIBERSEGURIDAD DE SU EMPRESA.
MARCAS QUE REPRESENTAMOS
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ACG - Local ADVANCED Assistance Support (LAAS) - REMOTE (per hour price).
- LAS (Local Assistance Support).
- Access to Certified Engineers and TRT (Technical Resource Team).
- Premium Services that includes personalized Support.
- Enhanced Escalation with the Vendor Support.
The ADVANCED SupportService is available 8 X 5 (8 hours per day, 5 days per week). Support isoffered in English and Spanish languages during business hours Monday to Friday9:30 am‐ 5:30 pm (with lunch break) and can be done following ways: Local (prices may vary due to the location of the service), Remote (via LogMeInRescue), Telephone or E-mail.
ACG Local ADVANCED Assistance Support (LAAS) will respond and work to resolve customer-submittedproblems, related to the Products installation, administration andoperation in accordance with the response times, escalation procedures andstatus updates set out in this document, in order to:
- Answer generalquestions.
- Initial Firewallpreconfiguration.
- Deploymentconfiguration of devices and or any capable Site 2 Site Tunnel.
- Advancedhardware replacement for as long as your support plan is active with ACG (RMA).
- TechnicalSupport and Warranty for the devices and software.
- Address issuesresulting from brand products malfunction.
- Provide helpand guidance with respect to virus disinfection and the use of virus recovery/disinfection utilitiesprovided by Sophos.
- Provide helpand guidance with respect to threat detection.
- Provide helpand guidance with respect to extended policy configuration and customer filteroptimization.
- Quick access to our Support Professionals, with knowledge in all Portfolio Products & Services
| LOCAL SUPPORT CRITICITY AND RESPONSE |
||
| Status Definitions with Initial Response Times, since it is taken the requirement either by On-site, telephone, |
||
| CRITICAL |
3 business hours |
Catastrophic inability to complete job duties. (depends on the location area/city) |
| HIGH |
5 business hours |
Loss of a major job duty. |
| MEDIUM |
8 business hours |
There is a problem to be solved, but customer is still functional and has other options available. |
| NORMAL |
24 business hours |
General request for machine setup reformat or other tasks that are not time sensitive. |
Servicios, Productos y Soluciones
Servicios
We provide expert consulting and technology services to enhance digital security and efficiency. Our team ensures personalized support in cybersecurity, cloud computing, and network optimization.
Productos
Our cutting-edge technology portfolio includes network security, cloud solutions, and IT infrastructure from top global partners, ensuring reliability and performance.
Resultados revelados
+300
Empresas asesoradas
Ataques prevenidos
+220
Instalación de seguridad
+3
Informes generados
+300
Como propietario de una pequeña empresa, la ciberseguridad siempre fue una preocupación. ACG cambió las reglas del juego. Su enfoque personalizado y sus medidas de seguridad efectivas me brindaron la tranquilidad que necesitaba. Rápido, profesional y confiable. ¡ACG es la opción perfecta para proteger su negocio en el mundo digital!
Santiago Aristizábal
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